Data Security

Mobile App Privacy Policy

Version: 1.0


This privacy policy governs your use of the software application(s) (“Application”, as defined below) for mobile devices that were created by MiX Telematics International (Pty) Ltd or one of its group companies (“MiX Telematics”). The Application is currently made available to you pursuant to the agreement(s) entered into by you, or your employer and MiX Telematics or you and a MiX Telematics authorised reseller. MiX Telematics reserves the right to amend or withdraw the Application, at any time and for any reason.


The “Application(s)” means any software provided by MiX Telematics to offer its services, to be used on mobile devices, and any upgrades from time to time and any other software or documentation which enables the use of the Application. "Processing” means using or interacting with information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information.

3.Your Consent

By using the Application, you are consenting to our Processing of user provided and automatically collected information as set forth in this document now and as amended by us. You also consent to such Processing of data and transfer of data to or outside your home country. You warrant that the information that you provide to us via the Application is true, complete and accurate in all respects.

4.Data Protection and Privacy

What information does the Application obtain? i)User Provided Information – The Application obtains information you provide when you download and register the Application. Where applicable, registration with us is mandatory in order to be able to use the Application. When you register and use the Application, you generally provide

(a) your mobile device number, your name, organisation ID, driver ID, password and other registration information and;

(b) information you enter into our system when using the Application. ii)Automatically Collected Information - The Application may collect certain information automatically, such as the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browsers you use, and information about the way you use the Application. The Application will also collect location data which may be linked to you.

How is the information obtained by the Application used?

All information that you provide to us is used solely to provide the MiX Telematics services to you or to your employer pursuant to the agreement described above.

5.Does the Application collect precise real time location information of the device?

The Application, depending on its functionality and type, may collect precise information about the location of your device. We will not share your current location for any purpose other than to provide the MiX Telematics services.

6.Do third parties see and/or have access to information obtained by the Application?

Yes. We will share your information with third parties only in the ways that are described below.

We may disclose user provided and automatically collected information:

  • with your employer;
  • as required by law, such as to comply with a subpoena, or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and comply with privacy laws and regulations.


Your information will not be used for advertising purposes.

8.What are my opt-out rights?

Opt-out of all information collection by uninstalling the Application – you can stop all collection of information by the Application easily by uninstalling the Application (with the prior consent from your employer if applicable). You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace.

9.Data Retention Policy, Managing Your Information

We will retain user provided and automatically collected data for as long as you use the Application and for a reasonable time thereafter or as contractually required. If you would like us to delete user provided data that you have provided via the Application, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will respond in a reasonable time. Please note that some or the entire user provided data may be required in order for the Application to function properly.

You can see, review and change your information via the Application, the web based fleet management solution associated with the Application or by contacting MiX Telematics or by contacting your employer (if applicable).


We do not use the Application to knowingly solicit data from or market to children under the age of 18 without the consent of a parent or guardian. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

We will delete such information from our files within a reasonable time.


We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorised employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.


This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here and making reasonable efforts to notify you thereof. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

13.Contact us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at This email address is being protected from spambots. You need JavaScript enabled to view it..

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